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Shipping & Returns

Shipping & Returns

Shipping Information

Delivery within Australia is via Startrack Express - Overnight service.  Orders but be received by 1pm EST for next business day delivery. Regional area's or outer suburbs may take an additional day.

Deliveries to NZ are via DHL or Australia Post Internation Express.  Please allow 2 to 4 business days for delivery.

VoiceX take all care in ensuring your order is shipped as quickly as possible, however sometimes delays may occur. Please contact our office if your order is urgent or required by a specific deadline and we will strive to ensure timely delivery where possible.

Refund and Returns

Your satisfaction is our first priority at VoiceX Communications. If your item is faulty upon receipt or is not as described, we will gladly exchange the item. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Please contact our office to obtain a Return Authority ensure a speedy replacement / refund.

Returns Process

Please contact our office on 1300 551 778 to get a Return Authorisation Number prior to return.

To return an item, please send it to:
VoiceX Communications

Head office
Level 12, Suite 11
401 Docklands Drive
DOCKLANDS  VIC  3008

And also include the following information:

• Your Return Authorisation Number
• Your name and address
• A description of the item you are returning & reason for return