VoiceX Warranty Policy
VoiceX is an authorised reseller for all products they sell. As such we provide the full manufacturer's warranty.
All hardware warranties are "return to base". The VoiceX technical team will assess all items returned for warranty and then depending on the manufacturer's warranty process either repair, replace or return to the manufacturer for further assessment.
If you have a product that is in warranty and appears to be faulty, please contact our Technical Support team before sending in your device. Many issues can be resolved without having to send your unit back. If your machine needs to be returned for warranty, please complete the Service Request Form and return it and the faulty goods addressed to;
VoiceX CommunicationsSuite 2, Level 2424 St Kilda RoadMELBOURNE VIC 3004Please be sure to include your details in the item you are sending back, along with a description of the faulty and a copy of your VoiceX invoice.
Each manufacturer has different warranty terms. Please refer to the warranty details packaged with your goods. A guide to our main manufactures warranties are as follows;
- Philips Speech Processing : 2 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
- Olympus : 12 month warranty (repair or replace at the discresion of Olympus).
- Grundig : 2 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
- Jabra : 2 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
If you need any assistance with your system, please do not hesitate to contact us.