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Remote Support

Warranties

Product Warranties

VoiceX are authorised resellers for all products they sell. As such we provide the full manufacturers warranty.

All warranties are return to base. The VoiceX technical team will assess all items returned for warranty and then depending on the manufacturers warranty process either repair, replace or return to manufacturer for futher assessment.

If you have a product that is in warranty and appears to be faulty, please contact our Technical Support team before sending in your device.  Many issues can be resolved without having to send your unit back.  If your machine needs to be returned for warranty, please address to;

VoiceX Communications
Level 12, Suite 11
401 Docklands Drive
DOCKLANDS  VIC  3008

Please be sure to include your details in with the item you are sending back, along with a description of the faulty and a copy of your VoiceX invoice.

Each manufactuer has different warranty terms. Please refer to the warranty details packaged with your goods.  A guide to our main manufactures warranties are as follows;

  • Philips Speech Processing : 2 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
  • Olympus : 12 month warranty (repair or replace at the discresion of Olympus).
  • Grundig : 2 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)
  • Jabra : 2 Year Replacement Warranty on all machines. Excludes accessories and comsumables (standard 12 month warranty)

 If you need any assistance with your system, please do not hesitate to contact us.